First your rug is picked up and transferred to our facility from one of our rug experts, and is insured by our company from the moment it leaves your home and until it is returned.
Once the rug arrives at the factory, it is first tagged, measured, and inspected for any apparent stains, tears, etc. The rugs are categorized by type and a decision is made regarding the most suitable type of cleaning for its nature and age, then our six step process begins.